Shipping & Returns
We ship using Australia Post for Domestic and International shipping.
We offer 30-day returns for a full refund for items that are not open and in their original condition. Due to personal nature of the products we sell, we can not accept returns for items that had been opened, used or damaged as a result of shipping. Contact us about your desire to return an item within 30 days of purchase. Once you have contacted us about a return, it must be received at our warehouse within 30 days of purchase or the return will not be honoured.
Refunds are credited directly to your charge card (less shipping and handling). We will not refund shipping and handling charges on orders that are returned due to the wrong address, insufficient address, or customer's failure to pick up their package (unclaimed packages). Refunds will be issued when we receive the returned merchandise at our warehouse. Contact us if you have a question about a refund or return. Please include your order number when possible.
Due to the product packaging, pressure from air freight transport may result in a small amount of product leakage. This leakage will be contained within the plastic wrapping and does not result in excess loss of product.
All products are checked for leakage and damage prior to shipping. We certify that all items shipped are without fault and are in good condition. Unfortunately, we do not offer refunds or returns on products that have been damaged as a result of the shipping process.